LEGAL

Privacy Policy

CoachSpective®

Last updated: October 2026

1. Introduction

CoachSpective (“CoachSpective”, “we”, “us” or “our”) is committed to protecting and respecting your privacy and to processing Personal Data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), and all other applicable data protection legislation (together, “Applicable Data Protection Legislation”).

This Privacy Policy explains how CoachSpective collects, uses, stores, shares and otherwise processes Personal Data in connection with your use of the CoachSpective website (“Website”) and your engagement with our coaching, leadership development and related services (“Services”).

This Privacy Policy applies where you:

  • visit or use the Website;

  • contact CoachSpective with an enquiry;

  • subscribe to the CoachSpective Insights newsletter;

  • book a discovery call or coaching session;

  • engage CoachSpective to provide the Services;

  • complete a psychometric assessment, including a DISC assessment, where such assessment forms part of the agreed Services; or

  • otherwise communicate with CoachSpective.

CoachSpective is committed to processing Personal Data lawfully, fairly and transparently, and only to the extent necessary for the purposes described in this Privacy Policy.

This Privacy Policy should be read together with the CoachSpective Terms of Use. Where this Privacy Policy specifically relates to the processing of Personal Data, it shall prevail in relation to those matters.

2. Who We Are

CoachSpective is the trading name of Jana Kurtova, a sole trader established in the United Kingdom.

For the purposes of Applicable Data Protection Legislation, CoachSpective is the Data Controller in respect of the Personal Data processed in connection with the Website and the Services.

If you have any questions regarding this Privacy Policy or the way in which CoachSpective processes your Personal Data, please contact us using the details below:

CoachSpective

Email: hello@coachspective.com

Website: www.coachspective.com

3. Scope of this Privacy Policy

This Privacy Policy applies to all Personal Data processed by CoachSpective in connection with:

  • the Website;

  • website contact forms;

  • discovery calls;

  • coaching sessions;

  • appointment bookings;

  • subscriptions to the CoachSpective Insights newsletter;

  • psychometric assessments, including DISC assessments, where applicable;

  • email correspondence and other communications; and

  • any other interaction between you and CoachSpective.

This Privacy Policy applies whether you are:

  • a visitor to the Website;

  • a prospective client;

  • an individual client;

  • a representative of a corporate or organisational client;

  • a subscriber to the CoachSpective Insights newsletter; or

  • any other individual who communicates with CoachSpective.

This Privacy Policy applies solely to the processing of Personal Data by CoachSpective. It does not apply to any third-party website, platform or service that may be accessible through links on the Website. Such third parties are responsible for their own privacy practices, and CoachSpective accepts no responsibility or liability for their privacy policies or the manner in which they process Personal Data.

4. Principles of Data Processing

CoachSpective is committed to ensuring that Personal Data is processed in accordance with Applicable Data Protection Legislation and the principles set out under the UK GDPR.

Accordingly, CoachSpective shall ensure that Personal Data is:

  • processed lawfully, fairly and in a transparent manner;

  • collected for specified, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes;

  • adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed;

  • accurate and, where necessary, kept up to date;

  • retained only for as long as is necessary for the purposes for which it is processed, unless a longer retention period is required or permitted by law; and

  • processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage through appropriate technical and organisational measures.

CoachSpective shall take reasonable steps to ensure that Personal Data remains accurate and, where appropriate, up to date.

CoachSpective does not sell Personal Data to third parties.

Where CoachSpective engages third-party service providers to process Personal Data on its behalf, reasonable steps shall be taken to ensure that such providers process Personal Data only on documented instructions, implement appropriate security measures and comply with Applicable Data Protection Legislation.

5. Categories of Personal Data We Collect

The categories of Personal Data processed by CoachSpective will depend upon the nature of your interaction with the Website and the Services. CoachSpective will collect only such Personal Data as is reasonably necessary for the purposes described in this Privacy Policy.

5.1 Identity and Contact Data

Identity and Contact Data may include:

  • your name;

  • job title;

  • organisation (where applicable);

  • email address;

  • telephone number;

  • postal address (where required); and

  • any other contact information that you voluntarily provide.

5.2 Enquiry Data

Where you contact CoachSpective with an enquiry, we may process:

  • the details of your enquiry;

  • correspondence between you and CoachSpective; and

  • any additional information voluntarily provided by you in connection with your enquiry.

5.3 Booking Data

Where you book a discovery call or coaching session, CoachSpective may process information reasonably necessary to arrange, administer and manage your booking, including:

  • contact details;

  • appointment preferences;

  • scheduling information; and

  • any additional information voluntarily provided during the booking process.

Appointment scheduling is currently provided through Calendly. Information submitted when making a booking is processed in accordance with this Privacy Policy and Calendly’s own privacy practices.

5.4 Coaching Data

Where you engage CoachSpective to provide the Services, CoachSpective may process Personal Data reasonably required for the delivery of those Services, including:

  • coaching objectives;

  • professional background;

  • career and leadership information;

  • information that you choose to disclose during discovery calls or coaching sessions;

  • coaching session records and notes; and

  • agreed actions, reflections and coaching outcomes.

CoachSpective will collect only such Coaching Data as is reasonably necessary for the provision of the Services.

5.5 Assessment Data

Where a psychometric assessment forms part of the agreed Services, including a DISC assessment, CoachSpective may process:

  • assessment responses;

  • assessment reports;

  • assessment profile results; and

  • coaching observations arising from those assessments.

Assessment Data will be processed solely for purposes connected with the provision of the Services and your agreed coaching objectives.

5.6 Newsletter Data

Where you subscribe to the CoachSpective Insights newsletter, CoachSpective may process:

  • your name;

  • email address;

  • marketing preferences;

  • records of your consent to receive marketing communications; and

  • subscription and unsubscribe records maintained for compliance purposes.

Newsletter subscriptions are managed using Squarespace Email Campaigns. Subscriber email addresses, mailing list information and records of consent are stored and managed within Squarespace for the purpose of administering newsletter subscriptions and demonstrating compliance with Applicable Data Protection Legislation.

5.7 Technical Data

When you access the Website, certain information may be collected automatically, including:

  • Internet Protocol (IP) address;

  • browser type and version;

  • operating system;

  • device information;

  • pages visited;

  • referring website; and

  • information relating to your interaction with the Website.

Technical Data is used to maintain the security, functionality and performance of the Website.

5.8 Cookie and Analytics Data

CoachSpective may process information collected through cookies and similar technologies relating to the operation, security, functionality and performance of the Website.

Further information regarding the use of cookies is set out in Section 12 (Cookies) of this Privacy Policy.

6. Purposes of Processing Personal Data

CoachSpective will process Personal Data only where there is a lawful basis for doing so under Applicable Data Protection Legislation and only to the extent necessary for the purposes described in this Privacy Policy. Your Personal Data may be processed for the following purposes:

  • To respond to enquiries and communicate with prospective clients — Lawful basis: Legitimate interests.

  • To arrange, administer and manage discovery calls and coaching sessions — Lawful basis: Performance of a contract or taking steps at your request prior to entering into a contract.

  • To provide the Services — Lawful basis: Performance of a contract.

  • To maintain records reasonably necessary for the provision of the Services — Lawful basis: Performance of a contract and legitimate interests.

  • To administer subscriptions to the CoachSpective Insights newsletter — Lawful basis: Consent.

  • To send service-related communications relating to appointments, coaching sessions or the Services — Lawful basis: Performance of a contract and legitimate interests.

  • To comply with legal, regulatory, accounting and tax obligations — Lawful basis: Compliance with a legal obligation.

  • To administer, maintain, protect and improve the Website — Lawful basis: Legitimate interests.

  • To establish, exercise or defend legal claims — Lawful basis: Legitimate interests and, where applicable, compliance with a legal obligation.

CoachSpective will not process Personal Data for purposes that are incompatible with those described above unless otherwise required or permitted by Applicable Data Protection Legislation.

7. Lawful Bases for Processing

CoachSpective relies upon one or more of the following lawful bases when processing Personal Data, depending upon the nature of the processing activity.

7.1 Performance of a Contract

Where processing is necessary for the performance of a contract between you and CoachSpective or in order to take steps at your request before entering into such contract. This includes, for example:

  • arranging discovery calls;

  • providing coaching sessions;

  • administering appointments;

  • communicating regarding the Services; and

  • maintaining records reasonably necessary for the provision of the Services.

7.2 Legitimate Interests

CoachSpective may process Personal Data where such processing is necessary for its legitimate interests, provided those interests are not overridden by your interests, rights or freedoms. Legitimate interests may include:

  • responding to enquiries;

  • administering and improving the Website;

  • maintaining appropriate business records;

  • protecting the security of the Website;

  • improving the quality of the Services;

  • maintaining professional standards; and

  • establishing, exercising or defending legal claims.

7.3 Consent

Where processing is based upon your consent, including in relation to marketing communications and the CoachSpective Insights newsletter, you may withdraw your consent at any time.

Withdrawal of consent shall not affect the lawfulness of any processing carried out before such withdrawal.

7.4 Compliance with a Legal Obligation

CoachSpective may process Personal Data where necessary to comply with legal or regulatory obligations to which it is subject, including obligations relating to taxation, accounting, fraud prevention and the administration of justice.

8. Coaching Confidentiality

CoachSpective recognises that confidentiality is fundamental to the coaching relationship and is committed to treating Personal Data and information shared during discovery calls and coaching sessions with appropriate care and discretion.

Although CoachSpective does not provide counselling or therapy, you may choose to mention information during the Services that constitutes special category data under Applicable Data Protection Legislation, for example information about your health. Where you do, CoachSpective will process it only with your explicit consent, obtained separately through your coaching agreement, and only to the extent necessary for the provision of the Services. You may withdraw your consent at any time by contacting CoachSpective.

Subject to Applicable Data Protection Legislation, the terms of any separate coaching agreement and any legal or regulatory obligations, Personal Data and information disclosed during the provision of the Services will be treated as confidential and will not be disclosed to third parties except where:

  • you have provided your consent;

  • disclosure is required or permitted by law; or

  • disclosure is necessary to establish, exercise or defend legal claims.

Nothing in this Privacy Policy limits or replaces any confidentiality obligations expressly agreed between CoachSpective and its clients.

9. Psychometric Assessments

Where agreed as part of the Services, CoachSpective may use psychometric assessments, including DISC assessments, to support coaching objectives and professional development.

Participation in any assessment is voluntary unless otherwise agreed between CoachSpective and the client.

Assessment information will be processed solely for purposes connected with the provision of the Services and your agreed coaching objectives.

Assessment information will be treated as confidential and will not be disclosed to any third party except where you have provided your consent, where disclosure is required or permitted by law, or where otherwise authorised under Applicable Data Protection Legislation.

10. Artificial Intelligence (AI)

CoachSpective may use Artificial Intelligence (“AI”) tools to support certain administrative, operational and business functions.

Where AI tools are used in connection with the Services, CoachSpective will take reasonable steps to ensure that such use is appropriate, proportionate and consistent with Applicable Data Protection Legislation and recognised professional coaching standards.

AI may be used for purposes including:

  • preparing administrative and business documents;

  • improving operational efficiency;

  • developing coaching resources and materials;

  • identifying themes or patterns using anonymised or non-identifiable information; and

  • supporting internal business administration.

AI is intended to support, and not replace, the professional judgement, ethical responsibilities or decision-making of CoachSpective.

CoachSpective will take reasonable steps to ensure that Personal Data is not entered into AI tools where doing so would be inconsistent with this Privacy Policy or Applicable Data Protection Legislation.

11. Marketing Communications and the Insights Newsletter

Where you choose to subscribe to the CoachSpective Insights newsletter, CoachSpective will process your Personal Data for the purpose of sending newsletters, articles, insights, updates and other information relating to the Services.

Newsletter subscriptions are managed using Squarespace Email Campaigns.

Subscriber email addresses, mailing list information and records of consent are maintained within the relevant Squarespace systems for the purpose of administering newsletter subscriptions and demonstrating compliance with Applicable Data Protection Legislation.

CoachSpective will send marketing communications only where permitted by Applicable Data Protection Legislation.

You may withdraw your consent and unsubscribe from marketing communications at any time by:

  • selecting the unsubscribe link contained within any marketing email; or

  • contacting CoachSpective using the contact details provided in this Privacy Policy.

Withdrawal of consent will not affect communications that are necessary for the administration or delivery of the Services.

12. Cookies

The Website uses cookies and similar technologies to support its operation, enhance functionality, improve user experience and analyse Website performance.

Cookies are small text files stored on your device when you visit a website. Some cookies are essential for the operation of the Website, whilst others enable CoachSpective to understand how visitors interact with the Website and to improve its functionality.

Where required by PECR and Applicable Data Protection Legislation, non-essential cookies will be placed on your device only after you have provided your consent through the Website’s cookie consent mechanism. Strictly necessary cookies do not require your consent.

At the date of publication of this Privacy Policy, the Website may use the following categories of cookies:

  • Strictly Necessary Cookies, which are essential for the operation and security of the Website;

  • Performance and Analytics Cookies, including cookies used by Squarespace and Google Analytics to help understand how visitors use the Website; and

  • Functional Cookies, including cookies associated with appointment scheduling through Calendly, where applicable.

At the date of this Privacy Policy, the Website does not use advertising, remarketing or behavioural advertising cookies.

Should CoachSpective introduce advertising, remarketing or similar technologies in the future, this Privacy Policy will be updated accordingly and, where required by Applicable Data Protection Legislation, such technologies will only be used after the appropriate consent has been obtained through the Website’s cookie consent mechanism.

You may manage your cookie preferences through the Website’s cookie consent banner and your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

The Website and the Services are intended for adults and are not directed at individuals under the age of 18. CoachSpective does not knowingly collect Personal Data directly from children through the Website.

13. Website Analytics

CoachSpective uses analytics tools to understand how visitors interact with the Website, improve the user experience, monitor Website performance and support the ongoing development of the Website.

These services may collect Technical Data and Cookie and Analytics Data, including information relating to:

  • pages visited;

  • navigation patterns;

  • browser and device information;

  • approximate geographical location;

  • referring websites; and

  • Website performance.

At the date of this Privacy Policy, the Website uses:

  • Squarespace Analytics;

  • Google Analytics; and

  • Google Search Console.

Analytics information is used to monitor, maintain and improve the performance, functionality and security of the Website.

14. Third-Party Service Providers

CoachSpective uses selected third-party service providers to support the operation of the Website and the provision of the Services. Where such providers process Personal Data on behalf of CoachSpective, they are required to process such data in accordance with Applicable Data Protection Legislation and to implement appropriate technical and organisational measures to protect Personal Data.

At the date of this Privacy Policy, CoachSpective uses the following third-party service providers:

  • Squarespace — Website hosting, website functionality, contact forms, Insights newsletter, Email Campaigns, analytics and cookie management.

  • Calendly — Appointment scheduling and booking administration.

  • Google Analytics — Website analytics and performance monitoring.

  • Google Search Console — Website search performance and indexing.

CoachSpective may introduce additional service providers from time to time where reasonably necessary for the operation of the Website or the provision of the Services. Where such changes materially affect the processing of Personal Data, this Privacy Policy will be updated accordingly.

15. International Transfers

Some of CoachSpective’s service providers may process Personal Data outside the United Kingdom. Where this occurs, CoachSpective will ensure that appropriate safeguards are in place in accordance with Applicable Data Protection Legislation.

Such safeguards may include adequacy regulations recognised under UK data protection legislation, the International Data Transfer Agreement (IDTA), the UK Addendum to the European Commission’s Standard Contractual Clauses, or any other lawful transfer mechanism recognised under Applicable Data Protection Legislation.

16. Information Security

CoachSpective takes the security of Personal Data seriously and implements appropriate technical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Such measures may include, where appropriate:

  • restricted access to Personal Data;

  • password-protected business systems and devices;

  • multi-factor authentication where available;

  • secure cloud-based business services;

  • regular software and security updates;

  • access to Personal Data is limited to those who require such access for legitimate business purposes; and

  • appropriate administrative safeguards.

Whilst CoachSpective takes reasonable steps to protect Personal Data, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

17. Data Retention

CoachSpective will retain Personal Data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including the provision of the Services, compliance with legal, regulatory, accounting and tax obligations, the resolution of disputes and the establishment, exercise or defence of legal claims.

CoachSpective will periodically review the Personal Data it holds to ensure that it is not retained for longer than is necessary.

The applicable retention period will depend upon the nature of the Personal Data and the purpose for which it is processed.

Where Personal Data is no longer required, CoachSpective will take reasonable steps to securely delete, anonymise or otherwise dispose of such information unless continued retention is required or permitted by Applicable Data Protection Legislation or other applicable law.

18. Your Rights

Subject to Applicable Data Protection Legislation, you may have the following rights in relation to your Personal Data:

  • the right to request access to your Personal Data;

  • the right to request that inaccurate or incomplete Personal Data be corrected;

  • the right to request the erasure of Personal Data in certain circumstances;

  • the right to request that the processing of Personal Data be restricted;

  • the right to object to the processing of Personal Data where processing is based on legitimate interests or is carried out for direct marketing purposes;

  • the right to request the transfer of Personal Data to you or another organisation, where applicable; and

  • where processing is based upon your consent, the right to withdraw that consent at any time.

Requests relating to the exercise of these rights may be submitted using the contact details set out in this Privacy Policy.

CoachSpective will respond to such requests in accordance with Applicable Data Protection Legislation and will normally do so within one month of receiving a valid request, although this period may be extended where permitted by Applicable Data Protection Legislation.

19. Changes to this Privacy Policy

CoachSpective reserves the right to amend or update this Privacy Policy from time to time in order to reflect changes in Applicable Data Protection Legislation, regulatory guidance, the Website, the Services or CoachSpective’s data processing activities.

Any updated version of this Privacy Policy will be published on the Website and will take effect from the date of publication unless otherwise stated.

The “Last updated” date shown at the beginning of this Privacy Policy indicates the date on which it was most recently revised.

20. Contact Details

If you have any questions regarding this Privacy Policy or the manner in which CoachSpective processes your Personal Data, please contact:

CoachSpective

Email: hello@coachspective.com

Website: www.coachspective.com

21. Complaints

If you have any concerns regarding the way in which CoachSpective processes your Personal Data, we encourage you to contact us in the first instance so that we may seek to resolve your concerns promptly and fairly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”), which is the United Kingdom’s independent supervisory authority for data protection matters.

Further information, including details of how to make a complaint, is available from the Information Commissioner’s Office at www.ico.org.uk.